Privacy Policy

Privacy Policy

Effective Date: 24/06/2026

At Chitrakala Trends, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through payment providers)

Order Information

  • Products purchased
  • Order history
  • Transaction details

Technical Information

  • IP address
  • Browser type and device information
  • Pages visited and browsing behavior
  • Date and time of website visits

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To provide customer support
  • To send order confirmations and shipping updates
  • To improve our website, products, and services
  • To prevent fraud and unauthorized transactions
  • To comply with legal obligations
  • To send promotional communications, offers, or newsletters (only where permitted)

3. Cookies and Tracking Technologies

  • Our website uses cookies and similar technologies to improve your browsing experience.
  • Cookies may be used to: Remember your preferences and shopping cart
  • Analyze website traffic and performance
  • Personalize content and advertisements
  • Improve website functionality
  • You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Third-Party Services

  • We may use third-party service providers to operate our business, including:
  • Payment gateways
  • Shipping and logistics providers
  • Marketing and analytics services
  • Website hosting providers
  • Customer support tools
  • These third parties may access your information only to perform services on our behalf and are required to protect your information.
  • Examples may include payment processors, shipping partners, analytics providers, and marketing platforms.

5. Payment Security

  • All payments are processed through secure third-party payment gateways. We do not store your complete credit card, debit card, or banking information on our servers.
  • Payment providers maintain their own privacy and security standards.

6. Data Security

  • We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
  • These measures may include: Secure website connections (SSL encryption)
  • Restricted access to customer information
  • Secure payment processing systems
  • Regular monitoring of website security
  • While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Customer Rights

  • You have the right to:
  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal data, subject to legal obligations
  • Withdraw consent for marketing communications
  • Request details about how your information is used
  • To exercise these rights, please contact us using the information below.

8. Data Retention

  • We retain your personal information only as long as necessary to:
  • Fulfill orders and provide services
  • Comply with legal and tax obligations
  • Resolve disputes

  • Enforce our agreements

9. Children's Privacy

  • Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
  • Any updates will be posted on this page with a revised effective date.

11. Contact Information

  • If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: 7487867640
  • Chitrakala Trends
    Email: support@chitrakalatrends.com
    Address: 711, Laxmivilla Society, Sachin GIDC, Surat, 395006.
    Phone: +91 7487867640
  • By using our website, you acknowledge that you have read and understood this Privacy Policy.