Terms of Service

Terms of Service

Effective Date: 24/06/2026

Welcome to Chitrakala Trends. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website.

1. Account Terms

  • You are responsible for maintaining the confidentiality of your account information and password.
  • You agree to provide accurate, complete, and current information when creating an account.
  • You are responsible for all activities that occur under your account.

  • We reserve the right to suspend or terminate accounts that violate these Terms.

2. Pricing and Payment

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
  • Prices are subject to change without prior notice.
  • Payment must be completed before an order is processed and shipped.
  • We accept payment methods made available on our website.

  • In case of pricing errors, we reserve the right to cancel or refuse affected orders.

3. Product Descriptions

We strive to ensure that product descriptions, images, colors, specifications, and pricing are accurate. However:

  • Actual product colors may vary depending on screen settings.
  • Minor variations in fabric, design, or craftsmanship may occur.

  • We do not guarantee that all product descriptions or other content are completely error-free.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Order Acceptance and Cancellation

  • Placing an order does not guarantee acceptance.
  • We reserve the right to refuse or cancel any order for reasons including:
    • Product unavailability
    • Pricing errors
    • Suspected fraudulent activity
    • Incorrect customer information
  • If payment has already been made for a canceled order, an appropriate refund will be issued.

5. Shipping and Delivery

  • Orders are processed within 1 Day.
  • Delivery timelines are estimates and may vary depending on location, courier services, weather conditions, or other factors beyond our control.
  • Customers are responsible for providing accurate shipping information.

  • We are not liable for delays caused by courier companies or unforeseen circumstances.

6. Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy.

  • Return requests must be made within 2 days of delivery.
  • Products must be unused, unwashed, and returned in original packaging.
  • Refunds will be processed after inspection and approval.
  • Certain products may not be eligible for return due to hygiene, customization, or other reasons.
  • Shipping charges are non-refundable, and return shipping charges will be borne by the customer.

Please contact us at support@chitrakalatrends.com for return requests.

7. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Violate any applicable laws or regulations.
  • Attempt to gain unauthorized access to our systems.
  • Distribute malware, viruses, or harmful code.
  • Interfere with the security or operation of the website.
  • Use our content, images, or trademarks without permission.

  • Engage in fraudulent or misleading activities.

Violation of these terms may result in suspension or termination of access.

8. Intellectual Property

All content on this website, including text, images, logos, product designs, graphics, and trademarks, is the property of Chitrakala Trends and is protected under applicable intellectual property laws.

You may not reproduce, distribute, or use our content without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Chitrakala Trends shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
  • Our total liability shall not exceed the amount paid by the customer for the affected order.

  • We do not guarantee uninterrupted or error-free website operation.

10. Indemnification

You agree to indemnify and hold harmless Chitrakala Trends, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

13. Contact Information

If you have any questions regarding these Terms, please contact us:

Chitrakala Trends
Email: support@chitrakalatrends.com
Address: 711 GIDC Sachin, Laxmi Villa, Surat, Gujarat, 394230, IN
Phone: +91 7487867640

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.